Frequently asked questions

Simply fill out the contact form on our website or email us at sales@3dglobalit.com. We'll schedule a free discovery call to understand your requirements and propose the right engagement model.

It helps to have a rough idea of your business goals, current technology stack, team size, and any deadlines. The more context you share, the faster we can put together a tailored proposal.

Absolutely. We are happy to sign a mutual NDA before any detailed project discussion. Confidentiality is a cornerstone of how we work.

We have deep, hands-on expertise across Allegro, RightAngle, Endur, Triple Point, and Brady. Our consultants have delivered implementations, migrations, and custom integrations on all major platforms.

Yes. We handle end-to-end migrations — data mapping, historical data conversion, parallel running, UAT support, and go-live cutover — with minimal disruption to your trading operations.

We provide ongoing managed support including issue resolution, patch management, regulatory updates, and performance optimisation. Support engagements are available as dedicated retainers or on a time-and-materials basis.

Timelines vary by scope. A focused module implementation or integration can take 6–10 weeks; a full CTRM rollout typically runs 3–9 months. We'll give you a detailed milestone plan during the proposal stage.

We use an agile sprint-based model with two-week delivery cycles, weekly status reports, and a shared project board so you always have full visibility. We adapt to your governance model — Scrum, Kanban, or hybrid.

Yes — staff augmentation and embedded team models are both available. Many clients use us to fill specialist gaps while retaining their own developers for day-to-day work.

Beyond ETRM/CTRM, we serve clients in financial services, healthcare, logistics, retail, and SaaS. Our full-stack and cloud engineering capabilities apply across sectors.

We offer fixed-price project engagements, time-and-materials retainers, and dedicated team models. Pricing depends on team size, skill mix, and duration. See our Pricing page for indicative plans, or contact us for a custom quote.

For project work, we typically start at a minimum of four weeks. For managed support retainers, we offer flexible month-to-month arrangements with no long lock-in.

Yes. We recommend a paid discovery sprint (1–2 weeks) to produce a detailed technical specification, architecture diagram, and effort estimate before committing to a full build. This de-risks both sides.

Our standard support window is Monday–Saturday, 9 am–9 pm IST. Enterprise plans include 24/7 on-call coverage with defined response SLAs for critical incidents.

For Priority-1 production incidents on Enterprise plans, our target response time is under 1 hour and resolution within 4 hours. Standard plans have a 4-hour response and next-business-day resolution target.

All deliverables include technical documentation. We also run structured handover workshops so your internal team can own and operate the solution independently after delivery.